Experts say healthcare marketers need to pay more attention to the LGBT market, which has significant purchasing power.
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It used to be rare to see black actors in American television ads. “You didn't think black people watched television because they didn't appear in commercials,” said Bob Witeck, a Washington, D.C.-based marketing consultant. “It's as if we didn't know consumers came in different colors, let alone sexual orientations.” The inclusion of lesbian, gay, bisexual and transgender narratives is the next frontier for marketing executives in healthcare and other industries, said Witeck, who advises businesses on marketing to LGBT communities.